Every outfit is stitched to order, so we resolve sizing issues with a free alteration, not a refund.
What we offer:
1) Standard sizes: we can alter your outfit one size up or down within 14 days of delivery. Where alteration isn't possible, we may remake it.
2) Made-to-measure: if it doesn't fit, we'll alter it free of charge within 14 days of delivery.
3) Faulty, damaged, wrong or missing items: repair, replacement or full refund. Please report within 48 hours of delivery with photos or an unboxing video.
Shipping:
If the outfit matches the size or measurements you ordered, you pay shipping both ways. If we made an error, we pay both ways.
Requirements:
1) Items must be unworn, unwashed, and returned with all original tags, packaging and pieces.
2) All requests must be approved by us before sending anything back.
Read our full Refund and Returns Policy