Shipping policy
The delivery time for your order depends on multiple factors, including the shipping method selected, destination, courier capacity, and any unforeseen circumstances such as customs issues, geopolitical events, natural disasters, or airspace restrictions. These delays are beyond our control and do not entitle the customer to a refund or cancellation.
Standard Shipping Time
Our standard shipping time for orders is estimated to be 8-10 working days. This period begins from next day from the date of order confirmation. Please note that this estimate includes the processing time at our warehouse and the transit time to your delivery address. Note: The outfits of high handwork and embroidery may take 15 days
Working Days
Working days include Monday through Friday, excluding Saturdays, Sundays, and any public holidays. Please be aware that our shipping time policy does not account for weekends and holidays.
Order Confirmation
You will receive an order confirmation email as soon as your order is placed. Please review the order details carefully and contact our customer support team if you notice any discrepancies.
Order Cancellation
Cancellation Timeframe: Orders may only be canceled within 2 hour of placement. After this period, the item may enter processing or stitching, and cancellations will not be possible.
How to Cancel: Please notify us via email at support@houseofanaya.co.uk or WhatsApp: +44 7403258324 within the 1-hour window. Kindly include your order number and the reason for cancellation.
Cancellation Charges:
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For UK customers: £20 + 2% of the total order amount.
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For international customers: £20 + 3% of the total order amount.
These charges cover administrative, operational, and payment processing costs.